Scorched Thorn Return Policy

Scorched Thorn™ Return Policy

Thank you for shopping with Scorched Thorn™. We're dedicated to ensuring our customers are completely satisfied with their purchases. If, for any reason, you're not entirely pleased with your order, please read our return policy below to facilitate a smooth return process.

Eligibility for Returns:

  1. Time Frame: Items can be returned within 30 days of the receipt date.
  2. Condition: Returned products must be unworn, unwashed, and in the same condition as received, with original tags attached.
  3. Defective or Incorrect Items: If the product you receive has a defect or is not what you ordered, we apologize for the inconvenience. Please contact our customer service team immediately to facilitate an exchange or refund.

Non-returnable Items:

Custom or personalized orders cannot be returned unless they arrive damaged or defective. We highly recommend reviewing your design and size specifications before finalizing a custom order.

How to Make a Return:

Initiate the Return: Contact our customer service team at sales@scorchedthorn.com to start the return process.  Do not send anything back to us until you have received authorization from us to send the return.

Packing: Please pack the item(s) securely in the original product packaging, if possible. Kindly note that we do not provide prepaid return labels; you will be responsible for covering shipping costs to return items.

Include Order Details: Ensure you include your order number, name, and reason for the return.

Shipping: Mail the return package to:

Scorched Thorn™ Returns Department
700 N. Neely St, Suite 16
Gilbert, AZ 85233

Refund Processing: Once we receive your return, we will inspect the items and process the refund within 7-10 business days. The refund will be credited to the original method of payment.

Exchanges:

If you'd like to exchange an item for a different size or color, please return the original item and place a new order for the preferred item.

Important Notes:

  • Shipping costs are non-refundable unless the return is a result of our error (e.g., defective or incorrect items).
  • Scorched Thorn™ is not responsible for items lost in transit while being returned. We recommend using a trackable shipping method.

Questions?

If you have any questions regarding our return policy or need further assistance, don't hesitate to contact our customer service team. We're here to help!

Thank you for choosing Scorched Thorn™. We value your trust and look forward to serving you again.